SHIPPING

How long does shipping take ?

Delivery is completely free throughout France and Europe, regardless of the amount of your order.
For other regions of the world, fixed fees may apply.

How much is shipping?

Our shipping policy is designed to be straightforward and customer-friendly, catering to various regions across the globe. We offer free shipping to certain countries and regions based on the order value, while other areas are subject to a flat shipping rate regardless of the order amount. Below are two tables detailing our shipping fees: one for countries where shipping fees are dependent on the order value, and another listing the flat shipping rates for other countries and regions.

How do I track my order?

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

RETURNS

What your return policy？

To initiate a return or exchange, please contact us and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step.

Please Note

For safety and hygiene reasons, we currently does not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 10% - 20% for non-product quality-related returns.

Non-Acceptable Return Conditions
  1. Any product not purchased from our website
  2. If the original product, accessories, manuals, cables, and all other items originally included with the product are lost or damaged.
  3. Products displaying physical damage or clear signs of user misuse.
  4. Products with stains (scratches, food or oil stains, etc.).
  5. The order exceeds 60 days from the date of purchase.

How long does it take for me to get my refund？

If a return is successfully initiated, and the product is returned successfully, your refund will be credited to the original payment method. In the case of returns, destressmood.com will not refund shipping costs.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued, and you will receive a confirmation email..